FAQ

Add the items you'd like to your cart and follow the checkout steps. You'll receive an order confirmation email as soon as your payment is processed.

The payment methods available to you are shown at checkout before you pay.

Contact us as soon as possible at support@silentwilds.com with your order number. We'll do our best to update or cancel it, but we can't guarantee a change once processing or fulfillment has begun. Once an order has shipped, it falls under our return policy below.

We currently ship to addresses in the contiguous United States. Alaska, Hawaii and U.S. territories are not currently served. The delivery options available for your address are shown at checkout.

Orders are processed within 1 to 3 business days. After that, delivery typically takes 5 to 9 business days, so the total time from order to delivery is usually 6 to 12 business days. These are estimates, not guaranteed delivery dates. Delays can happen due to carrier congestion, weather, customs checks, or high-volume sales periods.

Standard shipping is $4.95 USD, and it is free on orders of $75 USD or more. The applicable rate is always shown at checkout before you pay.

You will receive an order number in your order confirmation email. Enter it on our Track your order page to follow your delivery.

Items in the same order may ship separately, so your order can arrive in more than one parcel, on different dates, each with its own tracking number. You won't be charged extra shipping because of this.

Email support@silentwilds.com immediately. We'll try to correct it, but we can't guarantee a change once your order has started processing or shipping.

Check around your property and any safe drop-off spot, ask household members or neighbors, and check the carrier's delivery photo if available. Some carriers update tracking before the parcel is actually placed, so give it until the end of the day. If you still can't find it, contact your local carrier, then reach out to us at support@silentwilds.com with your order number and we'll help investigate.

A parcel isn't automatically considered lost just because tracking stopped updating. If there's no delivery well beyond the estimated window, contact us at support@silentwilds.com and we'll investigate with the carrier before approving a replacement or refund.

You may return your optics within 30 days of delivery for a full refund. Items should be returned unused and undamaged, with their original packaging and accessories. Every order is covered by our 30-day money-back guarantee from the date of delivery.

Return shipping is the customer's responsibility, unless your item arrived damaged, defective, or incorrect.

Email support@silentwilds.com with your order number and the reason for your return before sending anything back. We'll confirm the return address and process your refund once the item is received.

Contact us within 30 days of delivery with photos of the issue. In these cases you won't need to return the item, and we'll send a replacement or issue a full refund at no cost to you.

Once your return is received and approved, refunds are issued to your original payment method. Please allow time for your bank or card provider to process and post the refund.

Eye relief is the distance at which you still see the full image. With glasses on, a short eye relief cuts off the edges of the view, so a longer eye relief is more comfortable. Eye relief is listed on every binocular and scope page.

ED stands for extra-low dispersion. ED glass reduces color fringing for sharper, more accurate color, especially at high magnification. Each product page states whether a model has ED glass.

Waterproofing varies by model. Each product page lists the exact rating or construction in its specifications, for example IPX7 or nitrogen-purged waterproof. Models listed as water-resistant are built to handle rain and splashes but are not designed to be submerged.

Lower magnification such as 8x gives a wider field of view and is easier to hold steady. Higher magnification such as 10x or 12x brings birds closer, but the image shakes more without a rest. Spotting scopes go higher still and are best used on a tripod.

Binoculars are usually used handheld, but a tripod can steady higher-magnification models. Spotting scopes reach much higher magnification and need a tripod for a steady image. Some of our scopes include one, and this is listed on each product page.

Yes. Binoculars need a binocular adapter to mount on a tripod, and both of our tripods include one. Scopes with a standard tripod mount attach directly to the tripod plate.

Email us at support@silentwilds.com or call +1 (307) 667-7512.